Blue Mountain Digital Limited, trading as HomeSage, takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when Blue Mountain Digital Limited collects personal information about you and how Blue Mountain Digital Limited will use your personal data.

Blue Mountain Digital Limited (“HomeSage”,”we”,”Us”,”Our”) is registered in England Wales under the company number 10489022 and whose registered address is at Brunel House 340 Firecrest Court, Centre Park, Warrington, Cheshire, United Kingdom, WA1 1RG

This policy applies to information we collect about:
1. Visitors to our website;
2. People who request quotes for a product or service shown on this website.
3. Suppliers enter their details to be contacted by HomeSage about supplying services or products to users who enter their details within webforms on our website.
The information we collect about you
1. When you complete a web form in order to request a quote we collect the following personal information from you:
2. Name, Email address, telephone number, postal address, postal code.
3. Information the relates to specific product requirements that will be clearly set out within the web form.
4. Internet protocol (IP) Address.
5. We may monitor and record calls for quality and training purposes.
How we will use the information about you
1. We gather this information to allow us to connect you with relevant suppliers. When you submit a web form we will pass your request to one or more suppliers in a secure way. Suppliers will then contact you directly via email, telephone or text message.
2. Information will be processed externally using the Databowl platform, provided by Databowl Ltd to automatically assess the requirements that you submitted allowing us to pass your request on to the most relevant service providers who are accepting quotes at the time your request was made.
3. Information will be processed externally using the Data8 platform provided by Data8 Ltd to validate if email addresses and phone numbers that are submitted via a web form on HomeSage are valid.
4. For some services before connecting you with service providers, we may call you to confirm your details and requirements.
5. We may contact you to review the experience that you have had on our website and the experience that you have had working with the suppliers we have connected you to.
6. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
7. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.
8. We work with a number of third-party suppliers who process data on our behalf, including but not limited to email service providers, CRM systems, lead management systems and cloud technology providers. We have contracts in place to ensure data is protected and kept confidential.
Marketing
1. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank email message to dataprotection@HomeSage.co.uk. If you agree to us providing you with marketing information, you can always opt out at a later date.
2. To contact you about similar products and services provided that you have not opted out of receiving such emails. If you have entered your information into a web form on our website, we would like to email you, about other services and products that we think you may like to receive quotes for.
3. Creating Custom Audiences, Lookalike audiences, and similar audiences. When we work with platforms like Facebook and Google to serve adverts for the products and services that we offer we may use your data to create custom audiences, lookalike audiences or similar audiences.
  1. Whenever data is supplied to third-party platforms to create audiences, the data will be hashed and the data within the file that could be used to personally identify you will be replaced with an artificial identifier to ensure that the transfer of data is secure.
  2. Custom Audiences are lists of users who have entered their details into our web forms (existing customers). We will share this information with platforms to allow us to serve advertisements to these users.
  3. Lookalike and similar audiences are lists of people who Google or Facebook identify to have a similar profile to users to our existing customers. We will share data about our existing customers with these platforms to allow them to create these audiences on our behalf.
Our use of cookies and other information-gathering technologies
1. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function if you remove cookies from your browser.
2. We use the following cookies for the following purposes:
  1. Universal Analytics (Google Analytics) – These cookies track user behavior on our website.
  2. Adwords Retargeting – These cookies are used to track who has visited our website so we can serve adverts to them across Google’s Ad Networks.
  3. Bing Retargeting – These cookies are used to track who has visited our website so we can serve adverts to them across Bing’s Ad Networks.
  4. Adwords Conversion tracking – These cookies allow us to determine if a user has completed a particular action on the website such as completing a web form.
  5. Bing Conversion tracking – These cookies allow us to determine if a user has completed a particular action on the website such as completing a web form.
  6. Facebook Pixel – These cookies allow us to measure conversions and build audiences for advertising campaigns that will be served across Facebook’s ad network.
How we protect your information
1. We have put in place the following security procedures and technical and organizational measures to safeguard your personal information:
  1. Appointment of a data protection officer.
  2. Encrypting personal data when sharing it with third-party marketing platforms.
  3. Ensuring contracts with our suppliers include provisions to ensure personal data is protected and kept confidential.
  4. Enforcing a data protection policy
2. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
Storing your data
1. Our data protection policy ensures that we only keep data as long as necessary to fulfill the purpose for which it was collected.
2. Quote requests will be kept for a period of 6 months after you have made a request
3. If you haven’t opted out of receiving marketing from us we will keep your details and email you until such point that you have not engaged with our emails for a period of 6 consecutive months.
Overseas transfers
1. The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland, and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.
Access to your information and updating and correcting your information
1. You have the right to request a copy of the information that we hold about you.
2. You have the right rectification. If the personal information that we hold about you is incorrect you have the right to rectify this information
3. You have the right of Erasure which means in certain circumstances you can request that we erase personal information that we hold about you.
4. You have the right to object or to or restrict processing of your personal data in certain circumstances. For example, if we are using legitimate interest as a basis to process your information but there are no compelling legitimate grounds for our processing which override your rights and interests.
5. You have the right to portability in certain circumstances allowing you to receive the personal information that we hold about you in a structured, machine-readable format.
6. You have the right to withdraw consent at any time where you have provided the consent to the collection, processing, and transfer of your data for a specific purpose
7. To exercise any of your rights set out above, please send an email to dataprotection@HomeSage.co.uk or send a letter to Blue Mountain Digital Limited, Brunel House 340 Firecrest Court, Centre Park, Warrington, Cheshire, United Kingdom, WA1 1RG
Sale of business
1. If Blue Mountain Digital Limited’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Your Consent
1. By submitting your personal information you consent to the use of that information as set out in this policy.
Changes to the privacy policy
1. We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.
How to contact HomeSage
1. We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to dataprotection@HomeSage.co.uk or send a letter to Brunel House 340 Firecrest Court, Centre Park, Warrington, Cheshire, United Kingdom, WA1 1RG

Last Updated: 21st May 2020

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